Find A Provider
Information in this directory is updated daily; however the provider network may change at any time. You will receive notice when necessary. If information in this directory appears to be inaccurate, you may email ProviderInfo@ashn.com, complete an online form, or call provider services at 1-800-972-4226 option 4.
Enrollees are entitled to full and equal access to covered services, including enrollees with disabilities as required under the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
ASH operates an “open access” model in which any qualified provider/practitioner can submit an application and signed agreement to be considered for network participation. For more information on ASH’s open network, visit ASH’s recruitment pages on ASHLink.com.
Important: If you have language needs other than English, we can have somebody help you.
You may call the number on the back of your Member ID Card.
For Customer Service, please call the phone number on the back of your member ID card.
For Fallon Medicare Plus™ and NaviCare® members, our hours are 8 a.m.–8 p.m. EST, Monday–Friday.
(Oct. 1–March 31, seven days a week.)
For MassHealth members, our hours are Monday–Friday, 8 a.m.–6 p.m EST.
For everyone else, our hours are Monday, Tuesday, Thursday and Friday from 8 a.m.–6 p.m EST.
and Wednesday from 10 a.m.– 6 p.m EST.
For California members - Timely Access to Care
ASH has established mechanisms to ensure the accessibility of services in a timely manner
appropriate to the member’s condition consistent with good professional practice.
ASH provides and maintains standards for access to:
- Regular and routine care appointments and rescheduling thereof: within seven (7) calendar days
- Urgent care and rescheduling thereof: within 24 hours (as applicable)